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What is employee experience?

  • Blog
  • 6 July 2023

Employee experience (EX) is a way of thinking about the organisation in which the employee’s perception, and how they will feel, is considered. It differs from employee engagement, which is the result of the employee experience.

This ranges from the recruitment process all the way to the off-boarding process – the entire employee lifecycle should be taken into consideration. By providing a great experience at all touchpoints, organisations are likely to reduce their turnover and increase their performance rates. It is important to understand how you can create a great EX and what works for your employees. This should be revisited often by HR teams and should encompass the company culture, environment, technological impact and psychological aspects of the organisation.

Gaining insight into the key moments that matter by gathering Intel from your employees is key. It is also important to discover the alignment between company and employee priorities. This can be a highly rewarding for the organisation and the employees and can create a happy, fulfilled, motivated and effective workforce.

The saying putting yourself in someone else’s shoe is key here. Each decision made should be seen from the employee point of view. By improving your employee experience, you will be improving your employee engagement.

If you would like help mapping your employee experience journey, get in touch today.

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