Global Career Transition Services Founded on Local Knowledge
Why is local knowledge for global career transition services important for global business needs?
Career transition services are often procured on a global basis. This is fine, if your partner can provide locally based solutions. Career transition in different locations is unique, and should be unique, based upon specific legal requirements and cultural differences. Differences must be celebrated. A provider who is unable to truly understand local markets with in-depth knowledge and experience may not give your employees the service they deserve. HR teams, who should be supported by their partner, are left with unsatisfied employees and even more work than before. The ROI of the services goes down with time-costs increased for internal teams.
The Importance of Empathy
Empathy is the foundation of career transition from the coaches to employees, HR teams to providers. At each stage of the service, empathy must be prevalent feeding and leading the solution. Adaptability in services delivered is key as the world is changing quickly. Often career transition providers give a blanket solution that is rigid in its delivery and implementation. Whilst a neatly packaged solution might seem best, in fact, employees now more than ever want a deeper level of understanding from the employers. Neatly packaged solutions do not necessarily work and provide the best experience.
If we look at how employee experience has changed due the pandemic, we can clearly see how things have changed. Employees have opened up their personal lives working from home taking video calls in their kitchens or living rooms, and we are all used to children, pets and partners being present in the working day. Employers who have met this challenge face on, openly, are the ones who have retained a loyal workforce appreciative of their understanding, empathy and flexibility. This applies to career transition services as well. There has been a shift in the mindset of employees and you must meet that shift with flexibility and transparency.
What qualities must your career transition provider have?
Career Star Group has four main values and these drive everything we do.
Adaptable:
Our structure is different to other providers making us unique and far more beneficial to employers than a typical organisation. Made up of 35 companies spanning 102 countries, we work together incredibly well. Our customers receive bespoke solutions that are flexible to their specific needs. We adapt programmes and how we work to provide customers with the very best solutions, both they and their employees deserve. If something isn’t delivering results, as we would want, we change it. Being open to change and adapting ourselves with the world has meant our customers have received extraordinary support – especially during the ongoing uncertainty we currently face.
Collaborative:
Our teams work together seamlessly from country to country, team to team. An additional benefit to the structure we have is that our teams are eager to work alongside each other and learn from one another. It feeds our constant evolution. Our central quality checks ensure the very best standards allowing teams and programmes to continue to grow and advance.
Personal:
We know that career transition is incredibly emotional, personal and unique from one person to the next. This is why we have developed self-led programmes where individuals can make their experience tailored to their own needs. We provide coaching from highly experienced career transition coaches, and not to just executive level but to all levels of employees. Our approach is inclusive to all, and our aim is to empower individuals. By discovering an individual’s passions, talents and drive, we do not just place them in another role to hit a target, but help them to take control of their career path giving them the understanding of how to design their own career not just now, but in the future.
Caring:
This, perhaps our most important value, is where empathy comes in. Career Star Group is a family. We come together with passion and fight to empower individuals. We care deeply for each person transitioning, whether internally, or externally, and of course, for the HR teams and organisations we are supporting. Caring feeds everything we do. Without care, we would be purely transactional providing one size fits all solutions.
The workplace is changing. Employee’s needs are changing. Employers must face this evolution with career transition providers who are willing and able to adapt and provide bespoke solutions truly understanding their unique needs. High-level expertise in all locations is not only recommended, but a necessity. Globally wide ingrained empathy will help your business to thrive and restructure whilst treating all employees with the care they deserve.
If you are looking for career transition services in your local territory, get in touch with one of our partners today.